Purchasing in our webshop

Registration (optional)

At the first step of the checkout, registered users will be presented with the login form to easily reach their saved shipping and billing address. Unregistered users will be presented here with a simple form to submit their shipping and billing data, and with the option to register. Although registration is optional we suggest you to register, so it would be faster to place your purchase order next time. There are other advantages to customer registration as well: you can access your order history and you will be eligible to special discounts which might be offered to registered users only. Please note that registration process is finished only when you click the validation link provided in the confirmation email we send you upon registration.

Shipping

At checkout you will be able to confirm or edit your shipping address and choose from the available shipping options. Currently we use USPS to handle shipping.

• We ship to the following addresses:

• any residential address,

• your business address,

• APO addresses,

• US territories and possessions

 We do not ship to hotels, motels or resorts.

Please note that we only ship to the US and other American countries from our webshop. Customers from other countries should contact us directly at our office email address.

European customers please visit Beillen European eShop to place your purchase order.

Payment

We use PayPal for processing payments. With PayPal you can pay using your credit card even if you do not have a PayPal account. The following credit cards are accepted by PayPal: Visa, MasterCard, American Express, Discover and PayPal Plus. Of course you can use your PayPal account to pay for the goods purchased.

After you click the Confirm Order button on the last checkout page, you will be redirected to PayPal's secure website to complete the transaction. Please note that your credit card data is not exposed to us with this payment method.

After completing the payment an automated email will be sent to you to inform you that your order is processed. It's PayPal's policy to review transactions. This review might take up to 24 hours. Your shipment will be released after we receive the positive result of this review. Report of all changes in your order status will be sent to the email address you provided during checkout.

Cancellation of your order

Your order might be cancelled free of charge before we inform you that your package is released for shipping. This way your payment will be fully refunded. Please allow 15 days for the refund to complete.

Return policy

Although we strongly believe that you will be fully satisfied with our products, if you are dissatisfied with your purchase, you have the right to return it to us within 15 days of receipt of the item(s). Returned goods are either exchanged or refunded, upon your decision. Refunds do not include the original shipping cost.

The following rules apply to all returns. Please note that we reserve the right to refuse the return or to charge a restocking fee of up to 25% if the following conditions are not fully met.

1. All returned items must be in new condition, in their original box and must include all original packing materials, accessories and manuals.
2. Damaged goods can only be returned if those have arrived to the customer already damaged. Written claims of the damage must be provided to us in 24 hours after receipt of the goods.
3. You will need to obtain a RMA (Return Merchandise Authorization) number prior to returning item(s) to us. Please request an RMA number via our office email address or via fax.
4. Place the original package into a shipping carton. Do not place stickers or shipping labels on the original package
5. Include the original invoice.
6. Write your RMA number clearly on the outer carton.
7. Send the package to our office address (as seen on the invoice or on our contact page)
8. Use insured shipping service with a tracking number. Cost of the return shipping is on the customer. Please note that we do not take responsibility for lost or damaged return packages.
9. Obtained RMA numbers are valid for 15 days.

Refunds on returned items will be issued through PayPal to the account the payment was originating from at the time of purchase. Please allow 15 days for the refund to complete.

Warranty

You are purchasing goods possessing CE (Conformité Européenne) mark. Items are RoHS (Restriction of Hazardous Substances Directive) compliant.

We offer 1 (one) year limited warranty to our products from the date of purchase.

Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model. You have to obtain an RMA number prior to sending defected items back to us. Please refer to our Return Policy on obtaining and validity of your RMA number. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense.

HSS Tech, Inc. will have no liability for any product returned if it is determined that the defect is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers), accident or mishandling while in the possession of someone other than HSS Tech, Inc.

HSS Tech, Inc. is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Privacy Policy

Personal Information
HSS Tech, Inc. is committed to maintaining the trust and confidence of our customers and visitors to our web site. We are not in the business of selling or renting individuals' personal data to other companies for marketing purposes. In general, you can visit us on the internet without telling us who you are or giving us personal information. There are times when we request information from you, for instance to correspond with you, process subscription information, or to provide technical, customer or website support.

Uses of Personal Information
To fulfill your requests by us or by others involved in fulfillment
To contact you for customer satisfaction surveys, market research or in connection with certain transactions
In a non-identifiable format for analysis (e.g., Clickstream Data)
To develop our business relationship if you represent a HSS Tech, Inc. Business Partner or Vendor

Your Options
When we collect information from you, you will be given the option tell us that you do not want it used for further marketing contact and we will respect your wishes You may also turn off cookies in your browser

Changes to HSS Tech, Inc. Privacy Policy
By visiting our site you consent to our collection and use of your information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on this site..