Your order might be cancelled free of charge before we inform you that your package is released for shipping.
This way your payment will be fully refunded. Please allow 15 days for the refund to complete.

Return policy

Although we strongly believe that you will be fully satisfied with our products, if you are dissatisfied with your purchase, you have the right to return it to us within 15 days of receipt of the item(s). Returned goods are either exchanged or refunded, upon your decision. Refunds do not include the original shipping cost. The following rules apply to all returns. Please note that we reserve the right to refuse the return or to charge a restocking fee of up to 25% if the following conditions are not fully met. 

1. All returned items must be in new condition, in their original box and must include all original packing materials, accessories and manuals.
2. Damaged goods can only be returned if those have arrived to the customer already damaged. Written claims of the damage must be provided to us in 24 hours after receipt of the goods.
3. You will need to obtain a RMA (Return Merchandise Authorization) number prior to returning item(s) to us. Please request an RMA number via our office email address or via fax.
4. Place the original package into a shipping carton. Do not place stickers or shipping labels on the original package
5. Include the original invoice.
6. Write your RMA number clearly on the outer carton.
7. Send the package to our office address (as seen on the invoice or on our contact page)
8. Use insured shipping service with a tracking number. Cost of the return shipping is on the customer. Please note that we do not take responsibility for lost or damaged return packages.
9. Obtained RMA numbers are valid for 15 days.

Refunds on returned items will be issued through PayPal to the account the payment was originating from at the time of purchase. Please allow 15 days for the refund to complete.

Warranty

You are purchasing goods possessing CE (Conformité Européenne) mark. Items are RoHS (Restriction of Hazardous Substances Directive) compliant.

We offer 1 (one) year limited warranty to our products from the date of purchase.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model. You have to obtain an RMA number prior to sending defected items back to us. Please refer to our Return Policy on obtaining and validity of your RMA number. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense.

HSS Tech, Inc. will have no liability for any product returned if it is determined that the defect is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers), accident or mishandling while in the possession of someone other than HSS Tech, Inc.

HSS Tech, Inc. is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.